Support in English
english@andanafoto.com
english@andanafoto.com
info@andanafoto.com
Before sending an email, we recommend checking the Frequently Asked Questions—you may find the answer you need right away.
Thank you for trusting us.
To access your courses, workshops, or eBooks, simply log in to the training platform. (Once you have registered, you’re already set up).
You can find the direct access link in the last item of the menu, both on the andanafoto.com website and on the training platform under “Access.” Or go directly here:
https://en.andanafoto.com/access/
Your login details are sent to you by email at the time of purchase. If you can’t find this email, you can reset your password using the “Forgot your password?” option on the same page.
To avoid entering your login details every time, check the “Remember me” box or let your browser save the password when prompted.
Once you’re logged in, you will find the “My Workshops” tab in both the menu and your account options.
Or go directly here:
https://en.andanafoto.com/my-workshops/
There you will find all the courses and workshops you’re enrolled in.
As you move through the lessons, you can click “Complete Lesson” to save your progress.
Once again, thank you for trusting us.
Yes, the content is permanently available on the training platform. You can review it anytime, as many times as you like. Everyone learns at their own pace.
Thank you for trusting us.
The process of self-knowledge is a deeply personal and intimate journey. The prompts will guide you and help you focus your gaze on what you’re about to explore. Getting to know yourself through photography can only happen through autobiographical and intimate processes. This space belongs solely to you, where only you can make the interpretations, projections, and insights essential to your work.
The images are for you—there’s no need to share your photographs.
However, if you would like to share your images, you can connect with others—through images and words—on Instagram.
For this purpose, we have created a hashtag for each learning experience (you will find it in the course or workshop you’re taking).
If you follow this hashtag and the @andanafoto account, you will be able to see everything shared by others who are also participating in the experience.
To see the images, open Instagram, tap the search icon (magnifying glass), click on the search bar, and then select the # symbol (since you want to search for hashtags). There, you can type in the specific hashtag—Instagram will decide which images to highlight.
For us to share your images, your Instagram profile must be public. Many people create a separate Instagram account as a field journal or personal album, so they can keep their course and workshop content apart from their previous posts.
We wish you a wonderful experience.
Thank you for trusting us.
Yes, you can change the email address where you receive content by going to My Account > Account Details.
This will be the new email linked to your account, so you will need to use it to log in from now on.
We wish you a wonderful experience.
Thank you for trusting us.
You can complete all courses and workshops manually to download a certificate of completion.
To complete any course or workshop, press the “Complete Lesson” button within all lessons.
Your login details are sent to you at the time of purchase. If you can’t find this email, you can reset your password using the “Access” link in the upper right-hand corner of the training platform or the ANDANAfoto website. Or go directly here:
https://en.andanafoto.com/access/
If you have forgotten your password, you can reset it on this page as well.
Once you’re logged in, go to “My Workshops” and select the “Completed” tab. Then choose your course or workshop and click “View Certificate.”
The name that appears on the certificate is the one you entered during registration. If you would like to change it, you can do so under “My Account > Account Details.”
Thank you very much for your interest.
To register directly, go to the store at this link:
https://en.andanafoto.com/shop-web/
Find the course or workshop you want to enroll in and click the “Add to Cart” button.
Make sure you have 1 item in your cart.
You can adjust the “Quantity” field using the plus and minus symbols or remove the product from the cart.
Click on “Place Order.”
Fill in your details.
Select PayPal to complete the payment through your PayPal account or choose Credit/Debit Card and enter your card details.
Please note that you must accept the website’s terms and conditions by checking the corresponding box.
Thank you for trusting us and for choosing us as a gift.
When you give a course or workshop as a gift, the recipient will receive a gift card by email.
The card includes your personalized message, instructions, and a button to sign up.
The next step is for the gift recipient to register. The email they receive includes a “Sign Up” button to make the process easy. At this stage, the recipient specifies the email address where they want to receive the content and authorizes us to send messages.
To give a course or workshop as a gift, go to the store:
https://en.andanafoto.com/shop-web/
Click “Send as a Gift” on the course or workshop you would like to give as a gift.
Fill out the “Send as a Gift” section with the recipient’s name and email, along with your own details and a personalized message.
Click “Buy Gift Card” and complete the payment.
You will receive one email when your gift card is sent and another when it is redeemed.
If you encounter any issues, please don’t hesitate to contact us.
Again, thank you for choosing us as your gift.
Thank you very much for your interest.
The original price and payment are processed in US dollars because the training platform operates in this currency. This helps us simplify the process and ensure greater stability and compatibility for people from different countries.
That said, there’s no need to worry about currency exchange: even if the price is listed in dollars during registration, you can pay in your local currency hassle-free. The payment gateways we use (Stripe for card payments and PayPal) automatically handle the currency conversion at the current exchange rate. The charge will appear on your bank statement in your local currency.
If you prefer, you can also check with your bank to see if they apply any additional fees for currency conversion.
Wishing you a great experience!
If you haven’t found the answer you were looking for in the FAQs, don’t worry—I’m here to help. As an expert in photography training and personal development at ANDANAfoto, I’m ready to give you all the information, tips, and guidance you need. Just ask, and I will be happy to help.
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