{"id":46033,"date":"2014-04-23T16:14:38","date_gmt":"2014-04-23T14:14:38","guid":{"rendered":"https:\/\/andanafoto.com\/?page_id=46033"},"modified":"2026-03-01T13:43:55","modified_gmt":"2026-03-01T12:43:55","slug":"contact","status":"publish","type":"page","link":"https:\/\/andanafoto.com\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"

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Contact<\/h1><\/div>
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Support in English
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english@andanafoto.com<\/span><\/p>\n

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Support in Spanish
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info@andanafoto.com<\/span><\/p>\n

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Help \u2013 Frequently Asked Questions<\/h1><\/div>
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<\/div>[vc_column_text css=””]Before sending an email, we recommend checking the Frequently Asked Questions\u2014you may find the answer you need right away.<\/span>[\/vc_column_text][vc_empty_space height=”50px”][vc_tta_accordion title_tag=”h3″ section_title_tag=”h5″ active_section=”99″ collapsible_all=”true”][vc_tta_section title=”I have purchased a course or eBook, but I’m unable to access it.” tab_id=”1756157280049-bd003afd-aaa6″][vc_column_text css=””]Thank you for trusting us.<\/p>\n

To access your courses, workshops, or eBooks, simply log in to the training platform. (Once you have registered, you\u2019re already set up).<\/p>\n

You can find the direct access link in the last item of the menu, both on the andanafoto.com website and on the training platform under \u201cAccess.\u201d Or go directly here:<\/p>\n

https:\/\/en.andanafoto.com\/access\/<\/a><\/p>\n

Your login details are sent to you by email at the time of purchase. If you can\u2019t find this email, you can reset your password using the \u201cForgot your password?\u201d option on the same page.<\/p>\n

To avoid entering your login details every time, check the \u201cRemember me\u201d box or let your browser save the password when prompted.<\/p>\n

Once you\u2019re logged in, you will find the \u201cMy Workshops\u201d tab in both the menu and your account options.<\/p>\n

Or go directly here:<\/p>\n

https:\/\/en.andanafoto.com\/my-workshops\/<\/a><\/p>\n

There you will find all the courses and workshops you\u2019re enrolled in.<\/p>\n

As you move through the lessons, you can click \u201cComplete Lesson\u201d to save your progress.<\/p>\n

Once again, thank you for trusting us.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is access to the course permanent?” tab_id=”1756157280053-35050f5e-369f”][vc_column_text css=””]Yes, the content is permanently available on the training platform. You can review it anytime, as many times as you like. Everyone learns at their own pace.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I share my images on Instagram?” tab_id=”1756157817304-695725a3-db37″][vc_column_text css=””]Thank you for trusting us.<\/p>\n

The process of self-knowledge is a deeply personal and intimate journey. The prompts will guide you and help you focus your gaze on what you\u2019re about to explore. Getting to know yourself through photography can only happen through autobiographical and intimate processes. This space belongs solely to you, where only you can make the interpretations, projections, and insights essential to your work.<\/p>\n

The images are for you\u2014there\u2019s no need to share your photographs.<\/p>\n

However, if you would like to share your images, you can connect with others\u2014through images and words\u2014on Instagram.<\/p>\n

For this purpose, we have created a hashtag for each learning experience (you will find it in the course or workshop you\u2019re taking).<\/p>\n

If you follow this hashtag and the @andanafoto account, you will be able to see everything shared by others who are also participating in the experience.<\/p>\n

To see the images, open Instagram, tap the search icon (magnifying glass), click on the search bar, and then select the # symbol (since you want to search for hashtags). There, you can type in the specific hashtag\u2014Instagram will decide which images to highlight.<\/p>\n

For us to share your images, your Instagram profile must be public. Many people create a separate Instagram account as a field journal or personal album, so they can keep their course and workshop content apart from their previous posts.<\/p>\n

We wish you a wonderful experience.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I change the email address where I receive notifications?” tab_id=”1756157935008-c4f34b22-6d1a”][vc_column_text css=””]Thank you for trusting us.<\/p>\n

Yes, you can change the email address where you receive content by going to My Account > Account Details.<\/strong><\/p>\n

This will be the new email linked to your account, so you will need to use it to log in from now on.<\/p>\n

We wish you a wonderful experience.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I download a certificate of completion for the courses and workshops?” tab_id=”1756158029405-24c3dfc3-58e2″][vc_column_text css=””]Thank you for trusting us.<\/p>\n

You can complete all courses and workshops manually to download a certificate of completion.<\/p>\n

To complete any course or workshop, press the \u201cComplete Lesson\u201d button within all lessons.<\/p>\n

Your login details are sent to you at the time of purchase. If you can\u2019t find this email, you can reset your password using the \u201cAccess\u201d link in the upper right-hand corner of the training platform or the ANDANAfoto website. Or go directly here:<\/p>\n

https:\/\/en.andanafoto.com\/access\/<\/a><\/p>\n

If you have forgotten your password, you can reset it on this page as well.<\/p>\n

Once you\u2019re logged in, go to \u201cMy Workshops\u201d and select the \u201cCompleted\u201d tab. Then choose your course or workshop and click \u201cView Certificate.\u201d<\/p>\n

The name that appears on the certificate is the one you entered during registration. If you would like to change it, you can do so under \u201cMy Account > Account Details<\/strong>.\u201d[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I need help signing up for a course.” tab_id=”1756158179077-b0bda6c9-0789″][vc_column_text css=””]Thank you very much for your interest.<\/p>\n

To register directly, go to the store at this link:<\/p>\n

https:\/\/en.andanafoto.com\/shop-web\/<\/a><\/p>\n

Find the course or workshop you want to enroll in and click the \u201cAdd to Cart\u201d button.<\/p>\n

Make sure you have 1 item in your cart.<\/p>\n

You can adjust the “Quantity” field using the plus and minus symbols or remove the product from the cart.<\/p>\n

Click on \u201cPlace Order.\u201d<\/p>\n

Fill in your details.<\/p>\n

Select PayPal to complete the payment through your PayPal account or choose Credit\/Debit Card and enter your card details.<\/p>\n

Please note that you must accept the website\u2019s terms and conditions by checking the corresponding box.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I want to give a course or workshop as a gift. How can I do it?” tab_id=”1756158266574-640a8962-8551″][vc_column_text css=””]Thank you for trusting us and for choosing us as a gift.<\/p>\n

When you give a course or workshop as a gift, the recipient will receive a gift card by email.<\/p>\n

The card includes your personalized message, instructions, and a button to sign up.<\/p>\n

The next step is for the gift recipient to register. The email they receive includes a \u201cSign Up\u201d button to make the process easy. At this stage, the recipient specifies the email address where they want to receive the content and authorizes us to send messages.<\/p>\n

To give a course or workshop as a gift, go to the store:<\/p>\n

https:\/\/en.andanafoto.com\/shop-web\/<\/a><\/p>\n

Click \u201cSend as a Gift\u201d on the course or workshop you would like to give as a gift.<\/p>\n

Fill out the \u201cSend as a Gift\u201d section with the recipient\u2019s name and email, along with your own details and a personalized message.<\/p>\n

Click \u201cBuy Gift Card\u201d and complete the payment.<\/p>\n

You will receive one email when your gift card is sent and another when it is redeemed.<\/p>\n

If you encounter any issues, please don’t hesitate to contact us.<\/p>\n

Again, thank you for choosing us as your gift.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I pay in my local currency?” tab_id=”1756158361792-6209d702-0522″][vc_column_text css=””]Thank you very much for your interest.<\/p>\n

The original price and payment are processed in US dollars because the training platform operates in this currency. This helps us simplify the process and ensure greater stability and compatibility for people from different countries.<\/p>\n

That said, there\u2019s no need to worry about currency exchange: even if the price is listed in dollars during registration, you can pay in your local currency hassle-free. The payment gateways we use (Stripe for card payments and PayPal) automatically handle the currency conversion at the current exchange rate. The charge will appear on your bank statement in your local currency.<\/p>\n

If you prefer, you can also check with your bank to see if they apply any additional fees for currency conversion.<\/p>\n

Wishing you a great experience![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I download an invoice for my purchase?” tab_id=”1768171708693-63f8ba4e-93e3″][vc_column_text css=””]Yes. You can review your billing details and download your invoice from the My Account > My Invoices<\/strong> section.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=”40″]

MIRA \u2013 ANDANA\u2019s Artificial Intelligence<\/h1><\/div>
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<\/div>[vc_row_inner][vc_column_inner width=”1\/4″][vc_empty_space height=”10″][vc_single_image image=”55238″ img_size=”full” css=””][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_empty_space height=”10″][vc_column_text css=””]If you haven\u2019t found the answer you were looking for in the FAQs, don\u2019t worry\u2014I\u2019m here to help. As an expert in photography training and personal development at ANDANAfoto, I\u2019m ready to give you all the information, tips, and guidance you need. Just ask, and I will be happy to help.[\/vc_column_text][vc_empty_space]